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Complaints against the Scottish Funding Council

We are committed to being an open and transparent organisation which operates to the highest standards of public sector administration and management. However, we recognise that occasionally things may go wrong.

If you are dissatisfied with our performance, then we want to give you the opportunity to raise the matter with us. We will do our best to respond to your concern and if we have made a mistake, acknowledge this and put things right.

If you are dissatisfied with any aspect of our performance or operation, you may wish to discuss the issue informally in the first instance with our Information Management and Security Officer who will consider whether it is possible to rectify the situation to your satisfaction without the need to make a formal complaint. The contact details for our Information Management and Security Officer are given below.

Scottish Funding Council 
Apex 2
97 Haymarket Terrace
EH12 5HD

Tel: 0131 313 6691

We welcome correspondence in Gaelic and endeavour to respond in Gaelic, acknowledging receipt within 20 working days.

If you decide to make a formal complaint, see the SFC complaints procedure.